How to Lodge a Complaint

If your complaint relates to the National Integrity Framework including: 

1. 1. Member Protection – Abuse, Bullying, Harassment, Discrimination, Victimisation or Vilification
   2. Child Safeguarding – Child Abuse, Grooming, Misconduct with a Child, Secret Communication, Supply of Alcohol & Drugs, Breach of a Child-Safe Practice, Failure to Report
   3. Competition Manipulation & Sport Wagering – Altering the result, Betting on your own sport, Disclosure of Inside Information, Failure to Report
   4. Improper Use of Drugs & Medicine – Criminal Conviction, Unlawful Use of Prescription or Over-The-Counter Medicine, Unauthorised Injection or Possession, Supplying or Providing Non-Compliant Supplements to a Relevant Athlete.

Please Contact Sport Integrity Australia here: 

Make an integrity complaint or report

Or contact Surfing Australia’s National Integrity & Complaint manager Biba Turnbull (biba@surfingaustralia.com | 0488 633 848) Monday – Friday 9am – 5pm.

If your complaint relates to: 

• Code of Conduct
• Competition-related rules
• Selection disputes
• Personal grievances
• Australian National Anti-Doping Policy 
• Governance misconduct
• Whistleblower disclosures

Please contact Surfing VIC with this complaint form to info@surfingvic.com

Lodging A Complaint

Below are some simple tips to remember when considering lodging a complaint with Sport Integrity Australia. 

• Anyone can make a complaint. 
• Only complaints relating to alleged breaches of prohibited conduct under the National Integrity Framework can be submitted to Sport Integrity Australia. The policies include: 

• National Integrity Framework 
• Member Protection Policy 
• Child Safeguarding Policy 
• Competition Manipulation & Sport Wagering Policy 
• Improper Use of Drugs & Medicine Policy 

• Complaints can only be actioned if the person who allegedly committed the behaviour is bound by our sport (i.e. they must have agreed to be bound by the policy via membership or agreement). 
• Complaints relating to Selections, Governance, Personal Grievances, Whistle-blower, or Code of Conduct are not covered under the National Integrity Framework. Complaints of this nature should be submitted to your State Sporting Organisation. 

Below are some Factsheets to assist with the complaint process 

NIF Complaints, Disputes & Discipline Policy Fact Sheet
NIF 5-Step Complaint Process
NIF Complaints Handling Flowchart
NIF Complaints – A Fair Process
NIF Provisional Action Information

If you are unsure about the framework or a potential policy breach, please contact our National Integrity Manager & Complaint Manager, Biba Turnbull who can advise you of the next steps.

“If you see something, say something”

To report a breach of an integrity policy, submit directly to Sport Integrity Australia via:

• Sport Integrity Australia website
• Phone: 13 000 27232

Or contact Surfing Australia’s National Integrity & Complaint Manager via:

• Biba Turnbull 
• Phone: 0488 633 848 Monday – Friday 9am – 5pm 

Below is some more information regarding the Complaint Process .

Complaints process: Alternative Dispute Resolution
NIF Law Enforcement Referral Information

What’s Not Covered by the Framework.

The Framework was never intended to cover every matter considered an integrity issue. While the Framework covers a broad range of topics, there are several elements that fall outside of its scope, including:

• Whistleblower disclosures
• Selection disputes
• Personal grievances
• Code of Conduct breaches
• Governance misconduct
• Employment disputes
• Competition-related rules
• Anti-doping (these matters are managed under the Anti-Doping Policy provided by Sport Integrity Australia).

For these matters, Surfing Australia have our own policies and procedures in place to manage issues as they arise which can be found here.